Payment and Cancellation Terms

Payment methods

You can pay for an order on the website in one of two ways:

• Credit card — on the website, on a secure payment page operated by Tranzila. This is the default option.
• Pay on the spot — in cash or by card, at pickup or on delivery.

All prices are in new Israeli shekels and include VAT. You will receive an invoice or receipt with your order.

Paying by credit card

You enter your card details directly on the payment page of Tranzila, a licensed payment processor. Your card details do not pass through the restaurant and are not stored by us — we only receive the transaction approval.

Your card is charged the order amount when the payment is approved, and only then does your order go into preparation.

If the payment is not approved, the order will not be processed. You can try again, choose to pay on the spot, or call us.

Cancellation by you

Our dishes are prepared fresh to order. Therefore, under the Consumer Protection Law, 5741-1981, the right to cancel a distance sale does not apply to food or perishable goods.

However, you can cancel an order free of charge as long as we have not started preparing it — by calling 052-5153223 or on WhatsApp. The cancellation takes effect once we have confirmed it.

Once preparation of an order has started, it cannot be cancelled and no refund will be given for it.

Ordered with payment on the spot and can't make it? Please let us know as early as possible.

Cancellation by the restaurant

The restaurant may cancel an order, in whole or in part, if a dish is unavailable, if we were unable to reach you to confirm the order, because of an obvious error in a price or description, or due to circumstances beyond our control. In that case we will let you know, and if you have paid, you will receive a full refund for whatever was cancelled.

Refunds

Refunds for card payments will be made to the same card used for payment, within 14 days of the cancellation being confirmed. When the credit actually appears on your statement depends on your card company.

Refunds for payments made on the spot will be given by the same method used to pay.

A problem with your order

Received a wrong, missing or faulty dish? Contact us the same day by calling 052-5153223 or on WhatsApp, and we will put it right — by supplying what was missing, replacing the dish or refunding its price.

Questions

For any questions about payment or cancellation: call 052-5153223 or email [__________]. All other terms are set out in our Terms of Use.